Job title: Repair specialist Main Responsibilities: 1. Responsible for building up Customer Service supplier competence in repair of devices, with specific focus on PC, TV, printer, mobile phone. 2. Responsible for repair SPI (Service Preparation Introduction) of new products, arrange training and test for service center for new product repair. 3. Responsible management of Customer Service repair related KPI : bounce repair, unit repair cost, repair tool usage rate, daily monitor KPI, find out operation issues , make improvement plan with supplier, training supplier's agents to achieve business target. Requirements: 1. 1 year+ experience in PC repair is preferred 2. Expertise in technology and strong interest in repair of devices 3. Fluent knowledge of Italian and English is mandatory , Chinese will be plus 4. Strong willingness to learn 5. Strong inclination towards team working 6. Willingness to challenge him/herself to pursue personal growth 7. Strong initiative spirit – Be leader, not follower 8. Ability to think independently Contact info: Please send your CV in English via E-Mail to [email protected] indicating the position you apply for