#急招# 优先接受意大利应届毕业生，请留言在下方，或者将简历发至邮箱：[email protected]；邮件主题：职位+姓名； 【About MGI】 MGI Tech Co., Ltd. (MGI), a subsidiary of BGI Group, is committed to enabling effective and affordable healthcare solutions for all. Based on its proprietary technology, MGI produces sequencing devices, equipment, consumables and reagents to support life science research, medicine and healthcare. MGI's multi-omics platforms include genetic sequencing, mass spectrometry and medical imaging. Providing real-time, comprehensive, life-long solutions, its mission is to develop and promote advanced life science tools for future healthcare. 【Job Summary】 The Field Service Engineer provides onsite and remote service to support our customers. She/he provides feedback and service knowledge to other departments to drive improvements and share information on NGS Sequencing Instruments and system service. The Field Service Engineer performs service activities at clinical and scientific research sites according to approved written instructions, and documents the activities performed. The candidate is preferably located near Roma, Italy. 【Responsibilities】 1) Troubleshoot, repair, and perform preventative maintenance on NGS sequencing systems according to documented instructions. 2) Install and remove NGS sequencing systems at clinical sites according to documented instructions. 3) Document activities, as required. 4) Coordinate service activities with site personnel, as needed. 5) Provide technical phone support to customers. 6) Communicate and help resolve technical issues in preparation for the install of an sequencing system. 7) Train others to perform servicing activities on NGS Sequencing systems. 8) Generate service instruction documentation. 9) Propose design changes to improve reliability, serviceability, and the customer experience. 10) Follow all safety policies and procedures. 11) Support manufacturing, as needed.Other duties, as assigned. 【Qualifications】 1) Bachelor’s degree in an engineering/science field or equivalent experience. 2) Minimum of 3 years of experience servicing electro-mechanical products, medical devices preferred. At the same time, accepting outstanding fresh graduates. 3) Exceptional customer service skills and professionalism. 4) Ability to troubleshoot and solve malfunctions in complex electro-mechanical systems. 5) Detail oriented. 6) Ability to follow procedures without deviation. 7) Excellent organizational, time management, written and verbal communication skills. 8) English and Italian speaking required. Chinese is a strong plus. 9) Proficient in Microsoft Office products (Word, Excel, Outlook). 10) Up to 50-70% travel.